Coilover warranty claim step-by-step

Step 1
Read terms
Please read the Terms and Conditions of Warranty at the bottom of the page. And by submitting warranty claim in the step 2, the customer have read, understood and agree with the Terms and Conditions of Warranty.
Step 2
Gather info and email us
The customer should provide the following information and send to
1) Your contact info including full name, phone number and email address.
2) Your vehicle information (Make, Model, Year etc.)
3) Original purchase receipt(With Company name and Invoice/Receipt number)
4) Pictures and/or video of the defect
5) Description of the problem
6) 7-digit Serial number from the original box or on the bottom of the shock
Step 3
We'll contact you for confirmation
Tech Staff will contact you regarding your request as soon as possible. We might ask you to provide more information regarding your issues. Please understand the more detailed information you can provide, the quicker it will be for NEO to process your request.
Step 4
Ship the parts to Neo
Ship the parts to NEO Motorsport repair facility. To avoid problems, please make sure you contact NEO Motorsport BEFORE you send out your package.
Step 5
Once NEO Motorsport receive your package, the product will be disassembled and inspected by our technician. Please allow up to 2 weeks to process.
Step 6
Inspection result
NEO Motorsport will contact you once the inspection is finished. We will provide detailed info on the problems we found, and also pricing info to the repairment and associated works. If the defect parts are under warranty, repair is free of charge.
Step 7
The repair work will be performed after the customer give us the permission. Only NEW parts will be used in all repair works performed at NEO Motorsport. However please understand small surface scratches are normal during assembling process.
Step 8
Ship the parts back to you
The repaired parts will be shipped back to you. Notification will be send out via email.

Terms and conditions

1.NEO Motorsport warrants the shock absorbers to the original retail consumers against defects and workmanship when used on car applications under normal operating conditions.
2.Products with missing or defaced serial number are not covered under warranty. Illegal copies, counterfeits, clones of our products are not covered under warranty and products will be seized and used as evidence in legal action against seller.
3.Proof of purchase is mandatory in order to receive warranty replacement. Original invoice from the Distributor or Dealer (with clear company title, official invoice number, kit model and purchase date) from which the product was purchased must accompany the product in question for warranty.
4. A $80 service fee will be charged to the customer for all non-warranty related repairs authorized and completed.
5. NEO Motorsport is not responsible for any other associated cost for warranty claims(i.e. transportation cost, labor cost, etc.). The consumer will be responsible for the removal and shipping costs to the repair facility. Customer also is responsible for the shipping cost from the repair facility, if the repair works performed are not covered under warranty.
6.This warranty does not apply to shocks that have been improperly installed and improperly adjusted. All product must have original parts fitted. Any modification or tampering with the original setup will not be covered under warranty.
7. Exterior finish on all NEO products is not considered a valid warrantee; This warranty does not apply to any NEO product which has been modified, customized, painted, dented, rusted or improperly installed. Consumers are responsible for the maintenance of the products.
8. Our warranty does not cover shock absorbers that are to be used in racing/competition applications.
9. NEO Motorsport Coilover Shock Boots, Rubber Bushings are considered as wear and tear items, and excluded from any type of warranty. Exterior corrosions are also excruded from warranty.
10. NEO Motorsport or NEO Motorsport distributor and dealer have the right to refuse a warranty claim if procedures are not met by the original consumer. Exclusions from this warranty are the finish, dents, rust, or any condition caused by abnormal use or neglect.
11. NEO Motorsport reserves the right to change, modify, or discontinue the design of any products previously manufactured without assuming any obligation to the consumer. Any consumer who qualifies for a replacement of said discontinued product will only be allowed to receive new product which replaces the discontinued. We are not responsible for a pair of any product, if a single product has an issue.
12. Products damaged from misuse and mistreatment of the product beyond the control of an authorize distributor or NEO Motorsport are not covered under warranty.
13. NEO Motorsport reserves the right to refuse any and all warranty claims from any Distributor ,Dealer or Consumer, which has not purchased the original NEO product directly from NEO Motorsport. NEO Motorsport also reserves the right to refuse any Return Goods Authorization of said merchandise in which it is believed to be fraudulent or distressed merchandise not purchased originally from NEO Motorsport.